We at Ralos take pride in delivering high-quality, organic products. However, if you are unsatisfied with your order, please review our refund policy below.

1. Eligibility for Returns

• Returns are accepted only for products that are damaged or defective upon delivery.
• Items must be unused, unopened, and in their original packaging.
• Return requests must be raised within 48 hours of delivery by contacting our support team.

2. Non-Returnable Items

• Perishable food items (pickles, snacks, powders) once opened.
• Products damaged due to improper storage after delivery.
• Orders placed using discounts, offers, or promotional coupons.

3. Refund Process

• After your return request is approved, we will arrange for a pickup (if applicable).
• Once the returned product is received and inspected, a refund will be processed within 5-7 business days.
• Refunds will be credited back to your original payment method.

4. Replacement Policy

• If you receive a damaged or incorrect product, we will send a free replacement.
• If the replacement is not available, a full refund will be provided.